FAQ
Do you have any question?
Our customer support is available Monday to Friday.Average answer time: 48h
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We offer free worldwide shipping if you spend over £199.
How long will it take to get my orders?
It depends on where you are. UK orders will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 7-30 days. The tracking number will be provided in your confirmation email.
What charges do I have to pay at customs?
EU Countries:
- Customs Duty: This is a tax that is charged on goods imported into the EU. Typically around 5%.
- Value Added Tax (VAT): This is a tax that is charged on goods and services sold in the EU. The rate of VAT varies depending on the country in the EU. For example, the rate of VAT in Germany is 19%, while the rate of VAT in France is 20%.
- The customs authorities may also charge handling fees.
USA: - No charge below 800 USD
How can I sign up for beta products?
You can enter our draw to receive a beta product by leaving a review on our website of the product(s) you purchased.
Where is the induction heater?
We're working on a full re-design, the current estimate is by the end of 2024.
We recommend the Ispire Wand or VHB (Vaphotbox) induction heaters.
Our customer support is available Monday to Friday.Average answer time: 48h